Taylor and Francis RAMA_A_321322.sgm 10.1080/19416520802211552 Academy of Management Annals 941-6520 (pri t)/1941-6067 (online) Original rticle 2 08 & Francis 0 000August 20 B ooksHoltom [email protected] Abstract Given the extensive research on the topic of voluntary employee turnover in the past decade as well as new managerial approaches to employee retention, labor market dynamism, and evolution...

The labor market practices of higher education and health care institutions, or other large local employers, may influence beliefs in local labor markets about the fairness of employer practices. If a few large employers in a local economy choose “high road” labor market practices, with higher wages, more internal promotion, and lower employee turnover, other local employers may emulate them.. ...

The current study examined how the emotional labor strategies of deep acting and surface acting directly influence emotional exhaustion and turnover intentions, and indirectly impact actual turnover among a sample of bank tellers. Turnover data were collected from organizational records 6 months after participants responded to a survey that measured emotional labor strategies, emotional exhaust...